On the shop front page and checkout page (including view basket page) you are shown the current despatch times when you place your order. Whatever the despatch time is set to when you place your order is the despatch time we work towards, although we always endeavour to meet the despatch time you see when placing your order this is a guide line only. Orders contianing custom items may be subject to a longer delivery time, or the custom items themselves may be shipped seperatly to the main order.
Our normal delivery method for UK orders is via the royal mails standard postage service, however you may wish to have your items delivered by insured delivery for extra piece of mind. We always receive a certificate of posting when we despatch your order, please remember that orders are only insured if you have selected and paid for UK Insured Delivery .
For orders placed outside the UK you have to select the correct postal zone for your country, these are explained below.
All our products are delivered in either a hard backed envelope, strong postal box or padded envelope, again another example of our commitment to delivering a quality product. You will see from our delivery prices below that generally the amount of postage and packing you pay is only a fraction of the total cost to getting the items to you, we set the prices this low so even if you purchase just one product from us then we still remain great value for money.
You can check the status of your order online at any time to see if you item has been despatched. If you have any questions then please contact firstname.lastname@example.org
UK Orders: Standard Post and Packing is charged at £3.50 for orders under £40 in value. Orders over £40 are carriage FREE. Orders are shipped by Royal Mail or courier at our descretion. If you wish to specify courier delivery, you can do so during the checkout process. A charge is made for this which is shown in your basket.
International Orders: Post and Packing is charged dependant on weight and destination. Actual amount is shown in the basket after address details are added.
Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within 2 business days. International orders are generally received in under 10 days.
You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.