home shop latest news showroom customer services your account
Your are here : Home/Customer Services/Returns and Refunds
 
Crafty Notions Customer Services

Contact us now or ask us a question
     
All About us Delivery Information Privacy Policy / GDPR
How to Find Us Promotion Codes Copyright Information
Questions/Help Returns and Refunds Loyalty Points

Returns and Refunds

All of our products come with a 10 day no quibble refund guarantee. If there are any problems with any item we send you, please let us know, and we will put it right. If you find the item is not suitable after you receive it, then contact us to send it back for a prompt and courteous refund of the price of the goods, but we do ask that you pay the return postage. We regret that we do not refund the cost of postage unless we have made a mistake with the order (this includes our original cost of posting the item to you (postage and packaging costs) as well as your return postage and packaging costs). We cannot accept returns of items that have been opened or used. You must contact us with 10 days of receipt of the items as part of our refund policy.

If you need to return any items we send then we ask that you email us first with details, we will issue a returns number which you will need to include with the returned item(s), without this we will not be able to make a refund. We also ask that any items you return are sent in appropriate packaging to prevent any damage during transit, it is your responsibility to ensure the product is packaged correctly for returning to us and that you obtain proof of postage. In the unlikely case of goods going missing after you send them to us, you would need to use the postage certificate when you claim from Royal Mail. The responsibility of the items are yours until they have been delivered back to us.

If you have any questions then please contact us at info@craftynotions.com

 
Your Basket is Empty
 
  Login to Your Account
 
 
  Craft Gifts
  Masks/Stencils 6 by 6
  Border Masks
  Mini Masks
  Duo Masks
  Greeting Stamps
  Picture Stamps
  Storage Solutions
  Get in Shape Templates
  Angelina Family
  MDF Products
  Kits
  Books and DVDs
  Feltmaking
  Adhesives
  Printed Paper and Card
  Fibres
  MDF Letter Products
  Blank Paper and Card
  Card Bubbles
  Gilding Flakes
  Gleams
  Stamp and Ink Board
  Silicon Moulds
  Powders and Paints
  Rusty Stuff
  Surface Texture
  Tools and Equipment
  Sari Ribbon
  Silk Yarns
  Stencil FX